Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For change-of-mind returns, items must be unused and unopened, with any protective seals intact, with tags, and in their original packaging. Items that have been opened or used, or whose protective seals have been removed, are not eligible for change-of-mind returns. You'll also need the receipt or proof of purchase. These change-of-mind restrictions do not affect our no-cost refund or replacement process for damaged or incorrect items, or any mandatory consumer rights under applicable law.

To start a return, please contact us at info@sxhco.com. After your return is approved, we will email you the return link and the confirmed return shipping instructions. Please do not send returns to our Sharjah business address.

If your return is accepted, we will provide instructions on how and where to send your package. For change-of-mind returns, international return shipping costs are the customer's responsibility. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@sxhco.com.

Damages and issues

Please inspect your order upon reception and contact us at info@sxhco.com if the item is damaged or incorrect, or if your order is delayed. We offer a refund or replacement at no cost to you for damaged or incorrect items. For delayed orders, please contact us at info@sxhco.com so we can check the tracking information and investigate the delay.

Exceptions / non-returnable items

Certain types of items cannot be returned for change of mind, such as perishable goods (including food, flowers, or plants) and custom products (including special orders or personalized items). Personal care and beauty products may be returned for change of mind if they are unused and unopened, with any protective seals intact, subject to the other return conditions in this policy. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We cannot accept returns on gift cards. Discounted items are eligible for change-of-mind returns under the same return conditions as regular-priced items. For change-of-mind returns of discounted items, international return shipping, customs duties and all shipping-related costs are entirely the customer's responsibility. We do not provide a return shipping label for these returns.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@sxhco.com.